BWPS / FIELD MANUAL / 08 CHAPTERS
All-trade
response.
Eight controlled service lines. One operating standard. From first fault report to documented closeout.
PROPERTY SERVICES / NORTH EAST + SCOTLAND
Live line / 24-7-365
When it can't wait.
Urgent faults, make-safe attendance, access failures, leaks, heating failures, electrical issues, and security risks need a same-day response, not a three-week slot.
Our emergency line is monitored 24 hours a day, 7 days a week, 365 days a year. We aim to have the right trade on site within 4 hours for critical issues.
We do not operate a premium emergency pricing tier. You pay for the job.
Live line / 24-7-365
Emergency// Make-safe capability
- 24/7 emergency response line
- Burst pipe isolation, temporary repairs, and remediation
- Broken access, boarding, and emergency glazing
- Heating system failures and temporary heat source
- Electrical fault isolation and temporary repairs
- Site securitisation and access control failures
- Post-emergency structural assessment and report
Fault rectification / closeout
Day-to-day repairs. Done properly.
From a failed light fitting to a leaking roof, reactive maintenance covers the fault rectification work that keeps properties operational day to day.
We attend, assess, complete, and close out with photo evidence and a written report. Every time. Whether you manage one property or a hundred sites.
Fault rectification / closeout
Reactive// Trade coverage
- Mechanical & Plant
HVAC, boilers, plant rooms, ventilation, extraction, commercial gas, BMS-linked mechanical, doors and shutters.
- Electrical & Security
Fault diagnostics, lighting, distribution, telecoms, fire alarm systems, CCTV, access control and intercoms.
- Plumbing & Drainage
Leak detection, pipework repairs, drainage, pumps, sanitaryware, flood containment and water ingress.
- Building Fabric
Roofing, guttering, masonry, concrete, windows, doors, glazing, joinery and fire door adjustments.
- Internal Finishes
Plastering, damp and mould remediation, flooring, painting, decorating and surface restoration.
Annual cycle / asset life
Stop spending on repairs. Start investing in maintenance.
Reactive maintenance is expensive. Emergency repairs are more expensive. The cheapest maintenance is the work you do before something fails.
We build an annual programme around each property's age, condition, systems, and usage. We schedule the visits, carry out the work, and report back.
The goal is simple: controlled spending, extended asset life, and fewer emergencies.
Annual cycle / asset life
Planned// Programme rhythm
- Annual property condition survey and PPM schedule
- Boiler servicing and filter replacement
- Gutter clearance, typically spring and autumn
- External inspection and minor repairs
- HVAC servicing and filter checks
- Emergency lighting testing
- Monthly reporting and upcoming job forecast
- Emergency top-up visits at PPM client rates
Portfolio control / one contact
One partner. Your whole portfolio.
Ad-hoc reactive maintenance becomes expensive and unreliable at scale. A structured support arrangement changes that.
We take on the coordination burden: visits, job logging, specialist subcontractors, monthly reporting, and one complete set of closeout records.
We also support FM companies needing regional delivery capability within a wider contract structure.
Portfolio control / one contact
FM Support// Structured support
- Single point of contact
One relationship and one operating process across trades, sites, and requests.
- Consolidated job logging
Every job logged, tracked, evidenced, and closed out. Nothing falls through.
- Monthly reporting pack
Job summary, spend breakdown, scheduled works, and recurring fault flags.
- Subcontractor management
Specialist certification relationships and documentation controlled for you.
Audit ready / documented
The paperwork matters. We handle it.
Landlord and operator compliance is not optional. Gas safety, electrical testing, fire safety, and legionella risk assessments are legal obligations.
We carry out inspections, work with accredited specialists where certification demands it, and provide full documentation for your records.
Where an inspection finds remediation work, we flag it and complete it in the same visit where possible.
Audit ready / documented
Compliance// Compliance pack
- Gas Safety Certificate (CP12)
- Electrical Installation Condition Report (EICR)
- Portable Appliance Testing (PAT)
- Fire door inspections and remediation
- Legionella risk assessment
- Emergency lighting testing and certification
- Fire alarm inspection coordination
- Audit-ready certificates, reports, and photos
Multi-trade / handover
Project delivery. Start to finish.
From void property preparation to full shopfitting and commercial refurbishment, we manage multi-trade projects from first site visit to final sign-off.
One quote, one point of contact, one handover report. We work to commercial timelines and understand live environments, access restrictions, and tenant-safe delivery.
Multi-trade / handover
Projects// Delivery scope
- Shopfitting and interior fit-out
- Void property preparation and refurbishment
- Internal layout changes and partitions
- External works, paving, pathway correction, and grounds
- Painting, decorating, plastering, flooring, and joinery
- Storm clearance and damage remediation
- Full project management from quote to completion
Patterns / prevention / budget
A programme that actually reduces maintenance.
Most maintenance contracts are built around fixing what breaks. We offer advisory support that helps clients reduce the underlying causes of maintenance spend.
That means reviewing processes, identifying recurring fault patterns, restructuring reporting, building better budget models, and designing programmes around real operational data.
Patterns / prevention / budget
Consultancy// Engagement model
- Process review
How jobs are raised, approved, dispatched, and closed. Where the gaps are.
- Fault pattern analysis
What keeps failing, where costs concentrate, and what prevention looks like.
- Budget modelling
Planned versus reactive spend and the true cost of emergency attendance.
- Programme design
A maintenance schedule built around real data, not a generic template.
Workflow / evidence / escalation
Systems that work like your operation.
Generic CAFM and CMMS software is built around average operations. Most real maintenance environments are not average.
We help design or configure systems around how jobs are actually approved, dispatched, evidenced, and reported, regardless of what sits underneath.
Email, CAFM, spreadsheet, or a combination: the process still needs to control the job from start to finish.
Workflow / evidence / escalation
Systems// System architecture
- Job approval workflow
Requests, spend authorisation, and the evidence required before work begins.
- Dispatch and trade matching
The right trade at the right site with the right information, every time.
- Evidence and closeout
Photo capture, reports, certificate upload, and sign-off built into the process.
- Reporting and escalation
Who gets notified, how often, and when a job escalates automatically.
// NEXT MOVE